PajamaCity No Hassle Return Policy

Everything we sell is returnable! And you have 90 DAYS to return for refund or exchange (we do not refund the cost for shipping).

No restocking fees!!! No hidden charges. All you pay is the return shipping costs.

VERY EASY STEPS:

Items must be returned in LIKE NEW condition.

Pick one of the following methods -

SWAP:
Send it back with a note in it telling us new SIZE, COLOR, STYLE and we'll re-ship immediately.

BUY NEW & SEND BACK THE OLD:
Order a new one from our site and then send the first one back (to get a refund).

REFUND:
Don't want it? Send it back with a note asking for a refund. We'll refund your purchase price (we do not refund the cost of shipping).

Remember to include your invoice number (or at least your name, address, phone number and email address). And YES, it's OK to keep your first item while we send you the second.

Send to:

PajamaCity.com
1041 Swan Creek Drive
Suite B
Baltimore, MD 21226

REMEMBER TO INSURE THE RETURN PACKAGE.
Until it reaches us - you are responsible for it. When it arrives we will refund your purchase price minus the original cost of shipping.

If you ask us to ship a second item - remember: our system will charge your card for any outgoing item(s) and we will charge you shipping each time we send you merchandise.

If you return the merchandise for any reason within 90 days in resaleable condition your purchase price will be refunded. You are responsible for the return shipping and insuring of the package.

We do not accept returns on:

  • Any garment that has been worn, used or altered.

  • Any garment with a costume hat that has been ordered in the two week period BEFORE Halloween and returned AFTER Halloween.

We stand behind our products and if there's any kind of defect (that shows up within 6 months of purchase of an item that you have used) we will pay for the repair.

If any item is defective or has been sent to you in error, we will replace it and credit you cost of return postage & insurance.

NOTE:
THIS RARELY HAPPENS - BUT IF YOUR RETURN TAKES LONGER THAN 30 DAYS TO GET BACK HERE IT IS POSSIBLE THAT YOUR CREDIT CARD COMPANY WILL NOT ALLOW US TO REFUND YOUR CARD AND WE WILL HAVE TO GIVE YOU STORE CREDIT (sorry! we'll try, but this is something we don't control!)
. This is really very rare, but when it does happen it's usually at some point between 60-90 days after the transaction.

 

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