OUR RETURNS POLICY
We
have the best returns policy in the business...
90 DAYS!
EVERYTHING WE SELL IS RETURNABLE!
For any reason. Details below.
NEED A DIFFERENT SIZE?
SEND THEM BACK WITH A NOTE AND WE'LL SWAP THEM FOR THE SIZE YOU NEED. We only charge $4 when we ship the new pair (no restocking fee!). Or order the new size from our site and then send the old pair back for a refund.
NEED TO GET A REFUND?
SEND THEM BACK WITH A NOTE THAT SAYS "REFUND MY MONEY PLEASE". We'll refund the price of the PJs (sorry - we don't refund shipping!).
NOTE:
If we're having a SALE...
Buy the new size from our site to take advantage of the sale price and return the first one for a refund.
EASY INSTRUCTIONS FOR EXCHANGE OR REFUND:
CLICK HERE FOR A PRINTABLE FORM TO SEND WITH YOUR EXCHANGE 
1. Use our FORM or just write a note with instructions
---Please include:
-
YOUR NAME, ADDRESS & PHONE NUMBER
- ORDER NUMBER (if possible)
- NEW SIZE YOU WANT
2. Mail your return (track or insure it please!) to Dalmatian Corporation, 812 Oregon Ave., Suite F, Linthicum Heights, MD 21090, U.S.A.
3. We'll send you a replacement - and only charge you $4 for shipping - OR - give you your money back.
PLEASE NOTE: We bend over backward to have the best returns policy in the business - but (very rarely this happens) if your credit card company won't
let us refund your money because your credit card has expired or it's beyond their "time limit" - (sometimes just 60 days) we'll need to give you store credit or a gift certificate. WE'RE happy to refund your credit card, but sometimes your bank isn't as nice as we are!
REMEMBER:
--
We refund the full price of the item if you don't want it for any reason!
-- We do not refund the shipping.
--
We will charge $4 to ship you your new PJs - but NO restocking fee.
--
You are responsible
for the return shipping and insuring of the package.
-- We reserve
the right to repair defective items that you have used.
We do not accept returns on anything that is not in re-saleable
condition
***So items must be returned in LIKE NEW condition.***
Return to:
Dalmatian Corporation
812 Oregon Ave. Suite F
Linthicum Heights, MD 21090
USA
PLEASE INSURE THE RETURN PACKAGE.
Until it reaches us - you are responsible for it.
If any item is defective, contact
us as soon as possible and we will replace it and credit
you cost of return postage & insurance.
When we process your return our system will refund to your bank at Midnight - your bank will usually release your money back to you in 1-3 business days.
Please understand, we are just
like any other store. We cannot accept used items back. If you
return items that have obviously been used or altered, we will
mark the box "return to sender" and send it back to
you..
Thanks! |